This policy applies to payments made directly to PiNZ via orders made via this website. Events or products promoted via this website by members or third parties and paid directly to the vendor may be subject to different policy - please check with the vendor.
All refunds are at the discretion of PiNZ, subject to the specific provisions below.
In the event of an error in payment amount, please Contact us with details as soon as possible.
Proof of purchase may be required for any refund or exchange.
According to clause 6.2 of the rules of Permaculture in New Zealand Inc. "A resigning member shall not be entitled to any refund of annual membership fee." However, if a new member notifies the Secretary in writing within 14 days of paying online, a refund will be provided, subject to the limitation that if the member has used the membership to obtain a discount to any PiNZ event, the value of said discount(s) shall be deducted from the refund.
CANCELLATION or CHANGE of EVENT
We will only offer a refund or exchange of a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Consumer Guarantees Act 1993).
To the fullest extent permitted by law Permaculture NZ will not be liable for any other losses incurred by you as a result of the cancellation, rescheduling or relocation of an event, including any travel and accommodation expenses.
CANCELLATION by PURCHASER
Events such as the national hui may have specific cancellation conditions on their information pages, but in general: If you advise of cancellation more than 7 days prior to the commencement of an event, your fees will be refunded less an administration fee, typically $20.
If you cancel at less than seven days but more than 24 hours notice for a catered event, an additional fee to cover costs such as food purchased may be deducted from any refund.
If you are not satisfied with goods purchased from our website or they are defective, please contact us as soon as possible. We will provide a replacement or refund as applicable, subject to the provisions of the Consumer Guarantees Act 1993.
We are not required to provide a refund simply because you have changed your mind.
Once goods have been shipped to you, shipping cost will be deducted from any refund.